Find answers to the most common questions we receive about our services, policies, and procedures. Our FAQ section is designed to provide you with quick and easy solutions to common inquiries, helping you navigate our offerings with confidence and clarity.
Typically, a money transfer takes about 30 minutes. However, it can be delayed based on various circumstances and the nature of transaction.
Delays can occur due to transaction type, bank processing times, compliance checks, or technical issues.
Yes! You can track your transfer through call, additionally you will receive a SMS notification update on your transaction progress.
If your transfer is delayed, please reach out to our customer support team for assistance.
Yes, fees may apply depending on the amount, destination and the type of transfer.
You can contact our customer support team via phone 22220505, email mentioned on our website. Or you can visit any of your nearest KUAIEX branch.
You’ll need the recipient’s name, complete bank details, and the amount you wish to send along with the purpose of the transaction and relation to the recipient. Make sure all information is accurate to avoid delays.
KYC stands for Know Your Customer, which refers to the process that businesses and financial institutions use to verify the identities of their customers. It helps prevent financial crimes such as money laundering, terrorist financing, and fraud. Providing your information for KYC purposes is a mandatory step to ensure the compliance, security, integrity, and trustworthiness of financial transactions and operations.
Absolutely! We use advanced security measures to protect your information and ensure safe and smooth transactions.
Yes, we offer international money transfers. Please check the specific countries and regulations involved.
You’ll receive a confirmation notification once your transfer is completed.
No! unfortunately we currently do not have or support any mobile application.
We’d love to hear from you and your opinion matters to us! You can leave feedback through our website feedback form on contact us page or contact customer support.
